Frequently Asked Questions

Turn off the water at your main shut-off valve, usually where the water line comes into the house in the basement, crawlspace or garage. If it won't close, or the water is coming from the street, call Castle Rock Water's emergency line at 720-733-6000 (press 1 after hours). Then call or text Pat.

Castle Rock, and only Castle Rock. Pat works in town and nowhere else.

Pat does. Customers describe him picking up himself or calling back within minutes, with no call center in between.

Yes. Text Pat what's going on, with your address and a photo if you have one. Customers describe quick replies by text.

It helps. A photo lets Pat see the problem, give you a price and bring the right parts, so the job can be done in one trip.

Ask for one when you call or text. Customers describe getting a quote up front: over the phone, from a photo, or after Pat looks at the job in person.

Yes. Pat Wertin is a Colorado master plumber, license MP.030001342, and Affordable Plumber CO LLC is a registered Colorado plumbing contractor, PC.0004860, and is insured. You can check both licenses on DORA's license lookup.

No. Pat is a plumber and doesn't work on furnaces, air conditioning or heating systems.

That's what customers describe, and a few say it came in lower. They also describe Pat telling them up front where extra costs could come in.

Customers say no, and many mention it as the thing that surprised them. When he spots something else, he explains it, gives you the price and lets you decide.

He tries the repair first when that will do: a missing part, a cleaned filter, an adjustment. When replacing makes more sense, customers describe him explaining both options and letting them choose.

Yes. Several customers describe Pat checking, finding nothing wrong and telling them so, or sorting it out with advice on the phone.

Sometimes a call is all it takes. Customers describe Pat talking them through a pilot light, a clogged toilet and a sprinkler start-up without a visit.

Customers mention it often. Pat explains the problem and the fix in plain terms, and how to keep it from happening again.

Customers describe a text the day before to confirm, and another when Pat is heading over, with a time.

Customers mention it again and again. Several say he left the area cleaner than he found it.

Yes. Affordable Plumber CO LLC is Pat's business, and customers describe the owner doing the work himself, sometimes with a helper.

Customers describe Pat calling a day later to check in, answering questions afterwards, and coming back when a part failed.

Customers describe Pat showing them things to keep an eye on. Anything beyond the job you called about is your decision.

Pat is a plumber, so he fixes the leak. Customers describe him recommending people he trusts for the drywall, tile or water damage it leaves behind.

Many Castle Rock customers with newer homes describe builder-installed parts failing early: plastic push-pull shut-offs, supply lines, water heaters and toilets. Pat replaces them with sturdier parts, such as quarter-turn valves and braided supply lines.

Yes. Customers buying or selling a home describe Pat fixing the plumbing items on the inspection, and urgent repairs before closing.

That's how most customers describe them. Every job is different, so call or text for a price on yours.

It depends on what's leaking. Customers describe Pat fixing the part when that will do, such as an expansion tank or a valve, and replacing the tank when it has failed, with both options explained.

Customers describe Pat swapping an electric tank for a larger gas one, changing to a power vent model, and moving a water heater with its gas and water lines redone.

Customers describe Pat walking them through a relight over the phone, and coming out to explain repair or replacement when that didn't work.

Shut off the water at the main valve first, then call or text Pat. Customers describe him fitting in burst pipes on cold days and explaining on the phone what happened before he arrived.

Customers describe Pat finding the source first and cutting a small, clean opening to reach it. Some leaks need more room than others.

Yes. Customers describe Pat replacing failed sump pumps, with a temporary fix first when water was coming in, and adding alarms.

Customers describe Pat adjusting it or replacing the worn parts first, and replacing the toilet when it can't be fixed. A photo inside the tank helps him bring the right parts.

Customers describe Pat installing a smart toilet and replacing four toilets in one job.

Not always. Customers describe Pat finding the worn or missing part and fixing the faucet they have, and replacing it when that's the better choice.

Both. Customers describe cartridge repairs and full valve replacements, with Pat straight about whether the bigger job is needed.

Yes. Customers describe Pat finding the leak in jetted and jacuzzi tubs that other companies wouldn't look at.

Customers describe Pat clearing the clog, adjusting the drain where the setup caused it, and showing them how to keep it clear.

Customers describe both: clearing a jam, fixing a bad setup, or replacing a leaking unit, often with the piping under the sink improved at the same time.

Yes. Customers describe Pat swapping builder-installed push-pull plastic shut-offs and supply lines for quarter-turn valves and braided hoses.

Often the pressure reducing valve. Customers describe Pat diagnosing it from a call or a photo, replacing the valve, and sometimes finding there was nothing to fix.

It may be the Town's meter rather than your plumbing. Customers describe Pat suggesting they contact Castle Rock Water first, before paying for a repair.

Customers describe Pat replacing freeze-split hose bibs through a small opening, and explaining how to avoid it next winter.

Yes. Customers describe Pat replacing frozen vacuum breakers and backflow preventers and fixing irrigation leaks.

Customers describe Pat installing a dishwasher, running a new refrigerator water line, fixing a fridge valve and hooking up laundry units.

Customers describe Pat installing vanities, turning a single sink into a double, and plumbing a kitchen renovation and a barn.